Tips for using money during a trip
- Cash withdrawals from ATMs – some ATMs might charge a fee in addition to the fee charged on the card. Find out before making a cash withdrawal.,
- Be prepared -enter in your cell phone the numbers of the telephone service center of the card in the country (or countries) to which you are traveling. If you want to check your balance or if you need assistance regarding the card, you can easily contact us.
Please note that calls made on cell phone are not free of charge. Hotels can also charge for communication for free calls.
Restrictions
There are several countries in which your smartcard cannot be used. If you try to withdraw money or make a purchase in these countries, your request will be denied and the following reason will be given: “Denied. Prohibited country”. You cannot use the Postal Bank smartcard in the following countries: Cuba, Iran, Iraq, North Korea, Sudan, Syria, Algeria, Afghanistan, the Palestinian Authority, Lebanon, Libya, Malaysia, Somalia, Pakistan, Tunisia and Yemen.
When using the card in businesses in the hotel, tourism, car rental, gas station sectors, make sure that these businesses assess the final amount for payment and save a certain amount on the card.
Said amount cannot be used until it is released by the business.
Upon making final payment in a hotel and car rental agencies, the card can be used in a normal manner (the amount of the transaction is the amount that will be charged).
The amount saved cannot be used until it is released by the business.
Transactions that can be performed on the card
- Purchase of products in a business or online
- Payment for meals and trips
- Withdrawal of local currency in ATMs
- Payment in local currency
Pay in local currency
When traveling (abroad), we recommend choosing payment in the local currency rather than in NIS (although the card will be identified in the business as Israeli). Selection of payment in local currency – particularly if it is one of the currencies that is loaded onto the card, will avoid payment of the rate differentials and additional costs.
Remember, if the local currency is not one of the currencies loaded onto the card or if there is insufficient balance in the currency of payment, the balance of the amount will be collected from another wallet in the following order: initially in the Euro, and then in the British Pound, in addition to the conversion fee charge.
For more information see Table of Fees
When should you not use the card
- Do not provide the card number in full to anyone, other than when making a purchase in a business or when contacting the customer service center. We will never contact you and ask for the card number.
- Do not provide the PIN number to anyone (remember – the PIN number cannot be changed). Although the card is suitable for many uses, we recommend not using the card as a guarantee or deposit for car rental, hotels and cruises.
These businesses asses the final amount of payment and save a certain amount on the card. The retained amount cannot be used until it is released by the business.
International Assistance
If your smartcard is stolen or lost, immediately contact the telephone service center to immediately block the card. In case of an emergency, we will arrange a cash transfer to you (up to the balance on the card) or an alternate card in accordance with the restrictions and our ability so that you can continue to enjoy your vacation.
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