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Frequently asked questions: What should I do if the item does not arrive? Back >>

*Find the estimated arrival time to the destination. Keep in mind that the arrival time does not take into consideration weekends and holidays in Israel and overseas.
*If the estimated arrival time has passed, and the addressee reports that the idem has not arrived, please contact the EMS call center:
1.Through Contact Us
2.Through the call center: 02-6290079
3.By fax: 02-6290080
*When contacting us regarding an EMS item, please enclose a copy of the item label and clearly specify the recipients address overseas.
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