During the first ten years of the Israel Postal Authority's existence, it was successful in reaching its targets in all areas.
Noticeable improvements were made in the Authority's overall standard of customer service, and the appearances of all postal buildings and facilities open to the general public were also improved.
The variety of services was expanded, either by introducing new services or by expanding the services already in operation.
The Authority's output increased immensely in most areas of activities.
The following is a review of the changes that transpired over the decade:
The number of Postal Units increased by 10% compared to 1987, an additional 60 postal units were established to improve efficiency, the deployment expansion decreased the number of square kilometers per postal unit to 32 in 1997, compared to 35 in 1987.
The number of cities and towns that were served by mobile post increased by 300, and the number of kilometers per day traveled by a mobile post unit increased by 1,500.
State of the art computerized workstations, were installed in most of the postal units, enabling improved counter services for the efficiency and convenience of customers.
The number of post office boxes placed at distribution centers increased from 93,000 to 398,000.
The number of post office boxes for rent to the general public increased from 148,000 to 198,000.
The number of permanent contract and temporary workers employed in full time positions by the Authority in 1997 was 4,866, workers. The total personnel input, including permanent and temporary staff, mail-carrier contractors, workers from personnel agencies and overtime hours adds up to 6,900 full time positions.
Since the Authority was founded, high school and higher educational level of the employees increased from 31% in 1987 to 66% in 1997.
The overall quantity of mail items (regular and registered) domestic, incoming international and outgoing international, increased significantly by 70%, from 373 million in 1987 to 632 million in 1997.
The population in Israel grew during this period by 33%. The number of mail items per resident on average increased by 28%.
The number of domestic and international mail items sent increased by 74%, from 329 million to 573 million.
The international mail service expanded, postal relations were established with four Arab countries: Jordan, Morocco, Tunisia and Oman.
The domestic Parcel Service did not note any major change. A total of 1,100,000 parcels were handled in 1997. The number of parcels that were sent overseas grew by 21%, from 160,000 in 1987 to 194,000 in 1997. The increase is due to the number of parcels sent to Romania.
The Express Mail Services expanded considerably, by: reaching new geographic destinations; offering a variety of services; and by increasing the total output. Advanced technological improvements were introduced, such as computerized mail tracking that enables stage by stage location of mail items during their transfer process.
During the last decade a significant increase was noted in the number of mail items sent express domestically, in 1987 about 20,000 items were sent express mail compared to 3,200,000 in 1997.
The International Express Mail service - EMS developed quickly due to increasing demand, in 1987 the service was provided only between the three major cities in Israel and EMS links with 15 overseas countries. In 1997, EMS is now provided in every city and town that has a postal unit, with EMS links to 140 countries around the world.
The Israel Postal Authority's central computerized system is linked to 30 other countries with the most advanced computerized systems in the world, informing them and receiving from them delivery data of EMS. items.
The number of international Express Mail Service - EMS items sent from Israel increased from 24,300 in 1987 to 84,000 in 1997. The number of incoming EMS items increased from 48,600 in 1987 to 141,000 in 1997.
During the last decade “Shoham" - Communications and Message Transmission Services were introduced. This service provides electronic message transmission services such as: telegram, telex and facsimile services domestically and internationally; information services; ordering services; and direct marketing of Israel Postal Authority products.
During the last decade, the decrease in the amount of telegrams continued, as more advanced electronic message transmission services were preferred. In 1997, the total number of telegrams sent domestically and internationally came to 383,000.
The domestic and international facsimile services increased significantly. The number of pages sent domestically
increased from 58,000 in 1987 to 1,457,000 in 1997.
A total of 102,000 pages were sent abroad by facsimile in 1997, compared to 36,000 pages in 1987.
Though the Israel Postal Authority's output increased drastically, due to the ceaseless efforts the Authority applied by introducing advanced technological equipment and training staff, the quality of customer service also improved significantly.
The average delivery time for a regular letter in 1997 was 1.5 days, a decrease from 2.5 days in 1987.
The amount of letters that were delivered to the addressee within 48 hours increased significantly, in 1997 of all the letters sent to the addressee 89% arrived within 48 hours compared to 61 % in 1987.
The number of letters that were delivered to the addressee after 5 days decreased to 2% in 1997, from 8% in 1987.
The quality of postal teller service improved, the nationwide average length of time waiting in line deceased from 9 minutes in 1987 to 4 minutes in 1997.
During the last decade the variety of Postal Banking Services increased, by offering new services and by improving and advancing the services already in operation.
On-line postal banking services were introduced, enabling a variety of on-line services from customers home or business computers via the banking service computers stationed at 270 postal units. All the on-line postal units services operated are connected to the Postal Bank's central computer.
Foreign currency services were introduced, enabling the cash purchase of foreign currency in 52 postal branches without paying commission.
The 'Western Union" service was introduced, enabling international electronic monetary transfers.
During the last decade, the number of bank transactions increased by 31%, from 31 million in 1987 to 41 million in 1997.
The Philatelic Service over the last decade issued 332 stamps and 220 series.
Israeli stamps have earned an international reputation for their diversity of subjects and artistic design.
Also during the last decade, the Philatelic Service participated in important international philatelic events and exhibitions, winning prizes and receiving honors.